Support

The generated password is not working any more.

  • Make sure you typed your secret password correctly.
  • Try testing a website for which you might recognize the generated password.
  • Finally, try clearing it and re-typing your secret password.

If you are still having trouble, make sure the website you are trying to log into is the same as the site with which you registered your password. For example, you registered your password at mytravelers.com, but you try to log in at my.travelers.com (note the period after my). The passwords at the two sites would be different.

The generated password does not meet my website’s minimum requirements.

  • Unfortunately the original PwdHash implementation did not allow for tweaking the passwords in such a way; in order to maintain┬ácompatibility Hashed is limited in the same way. You may wish to petition the website to remove such requirements.

Have other questions or concerns? Email us, support@hashedapp.com!